Return & Refund Policy

At Altiru (altiru.com), we want you to love everything you purchase for your home and garden. If an item isn't quite the right fit, we are here to help make the return process as simple and seamless as possible.

1. 30-Day Return Window

You have 30 calendar days from the date your tracking link shows delivered to request a return.

To be eligible for a return:

Items must be in new, unused, and unassembled condition.

Items must be returned in their original packaging, including all hardware, manuals, tags, and protective wrap.

Proof of purchase (such as your Altiru order confirmation email or order number) is required.

2. Items Ineligible for Return

To ensure safety and quality standards, the following items are final sale and cannot be returned:

Live plants, seeds, bulbs, and perishable soil products

Custom-made, monogrammed, or made-to-order furniture

Gift cards

Items marked as "Final Sale" or clearance at the time of purchase

3. Return Shipping Fees

Standard Returns (Change of Mind / Preference): Return shipping costs are the responsibility of the customer. A flat return shipping fee of $9.95 (or actual freight shipping rates for oversized furniture/patio sets) will be deducted from your final refund amount.

Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, Altiru will cover 100% of return shipping and replacement costs (see Section 6).

4. Refunds & Processing Times

Once your return arrives at our facility, our quality team inspects it within 3–5 business days.

If approved, your refund will be issued automatically to your original payment method.

Please allow 5–10 business days for your bank or credit card company to reflect the credit on your statement.

Original outbound shipping fees (if applicable) are non-refundable.

5. Damaged, Defective, or Missing Items

Please inspect your shipment immediately upon arrival.

If an item arrives damaged, flawed, or missing pieces, contact us within 48 hours of delivery at support@altiru.com.

Please include your order number, a brief description of the issue, and clear photos of the damaged product and outer packaging.

We will immediately ship an expedited replacement or issue a full refund at no cost to you.

6. Exchanges

The fastest way to exchange a product for another size, color, or style is to initiate a standard return for the original item and place a new order on altiru.com for your preferred selection.

7. Questions & Support

Need assistance with a return? We're here Monday through Friday, 9:00 AM – 6:00 PM EST.

Email: support@altiru.com

Help Center: https://altiru.com/pages/contact